Scripps Mercy Hospital San Diego

Reviews

3.2 average from 746 reviews

• Priscilla★★★★★3 months ago

  My 3rd child was born here, and from the moment I arrived, I felt welcomed. The nurses were incredibly kind, helpful, and supportive throughout my labor and stay. I truly enjoyed my experience there and felt very well cared for the entire time. The staff was amazing always attentive, compassionate, and making sure both my newborn and I were comfortable and taken care of. I’m very grateful for such a positive experience.

• Greg K★★★★★a year ago

  As a healthcare provider with 13 years in nursing and a Family Nurse Practitioner since 2012, I was deeply disappointed with my same-day surgery experience at Scripps Mercy Hospital. From the moment I arrived, the outpatient surgical center and waiting area felt unwelcoming, outdated, and lacking even basic amenities like water, coffee, or a vending machine. It was uncomfortable for my family and far from what a patient-focused environment should be. In pre-op, my nurse Tonya was outstanding, and both Dr. Hui (surgeon) and Dr. Hany Rayan (anesthesiologist) clearly explained the procedure and post-op expectations. I informed the team of my history with post-anesthesia nausea, vomiting, and shivering. They acknowledged these concerns and said they’d take preventive steps, which I appreciated. However, post-op was traumatizing. I couldn’t thermoregulate and experienced intense sweating, dizziness, and sedation so profound that I couldn't communicate beyond one-word responses. I panicked internally, convinced my temperature was dangerously high, but I couldn't speak. I recall being covered with ice packs by my nurse, who was excellent at reading my nonverbal cues. I believe I was given multiple doses of morphine, though I wasn’t informed of the specifics. Thankfully, my pain was managed, and I didn’t vomit. Despite being told I’d be discharged 1–2 hours after surgery, I wasn’t released until nearly 5 PM, and neither Dr. Hui nor Dr. Rayan checked on me in post-op. Upon discharge, I was still heavily sedated. My husband was shocked at my condition. There was no follow-up call the next day—nor at any point in the 10 days following surgery—from the surgical center, Dr. Hui, or Dr. Rayan. That lack of basic follow-up was appalling. When I checked my Scripps portal, the anesthesiologist's discharge note falsely claimed I was fully participating and that my vitals, including temperature, were normal—completely contradicting my condition. It read like a generic, copied template. I spent the night after surgery sweating profusely and changing soaked sheets. Fortunately, the worst symptoms eased by the next day. While I’m thankful they could accommodate my surgery quickly, I will not return to Scripps Mercy. The waiting room was grimy and uncomfortable, I was discharged in an unsafe state, and I received no follow-up care. If not for the pre-op and post-op nurses, this experience would have been far worse. Sadly, I cannot recommend this facility to others. Follow up: they said to reach out a week ago, I did promptly, and never heard back. Rating went down to a 1 Star.

• Kimberly Leckelt★★★★★6 months ago

  I cannot express enough gratitude for the care my sister has received at Mercy Hospital San Diego. She has been on the 5th floor for several weeks following multiple leg surgeries, and the experience has been phenomenal. Every single nurse she’s encountered has shown incredible patience and genuine concern for her safety and well-being. They stay on top of her hygiene and personal care, and she even raves about the food! As a family member, I am so appreciative that whenever I call with concerns,ANY RN I have spoken to takes the time to explain everything clearly. It’s a huge relief knowing she is in such capable, compassionate hands. I cannot express enough gratitude for the care my sister has received at Mercy Hospital San Diego. The experience has been phenomenal. Every single nurse she’s encountered has shown incredible patience and genuine concern for her safety and well-being. As a family member, I am so appreciative! It’s a huge relief knowing she is in such capable, compassionate hands. THANK YOU!!!

• D'Andrea Slate★★★★★5 months ago

  The carelessness they have I asked for my IV to be taken out … just because I was taking the sticker off around my arm doesn’t mean ripping the tube outta my arm . Rude doctors sum . Came in for an ultrasound to see if my baby was alive and I can’t see the screen. What is this place 😒