Bella Vita Dental Hillcrest

Reviews

4.7 average from 448 reviews

• Audrey Moreland★★★★★a month ago

  TL;DR: The billing service that Bella Vita employs filed 2 insurance claims with incorrect billing information, which were denied by my insurance, and are refusing to update that info and resubmit the claim (as recommended by my insurance) and are leaving me with an outstanding $1167 bill. I was a patient with Bella Vita for about 5 years until I moved away last October. I decided to start Invisalign with them in May 2025 and paid my quoted amount ($2411) in full the day treatment started. To my surprise, in April 2026 I received a call that my claim had been denied by my insurance but they would help me out and file another claim that would hopefully be approved by Delta Dental but if that claim was denied, they would file an appeal for me. I got a text on May 11, 2026 that I had an outstanding balance that amounted to ~50% ($1167) of what I originally paid at the start of my treatment so I called to ask what happened and Emily at the front desk told that they filed an appeal for my denied claim but couldn't answer any insurance or billing questions due to the fact that their billing department is not done "in house" so they would have to relay all my questions to a separate service. The office also refused to give me any contact information for their billing department so I'm forced to play telephone with the office and their billing department but also said they could not tell me why my claims had been denied. I was, however, told that my benefits for ortho had been maxed out. I called my insurance immediately after that initial call and they told me that, no, my claim was not denied due to my coverage being maxxed out (it has not been at that point) but because there were errors with the billing information on the claims that were submitted. The insurance rep also notified me that they had no appeal on file, so either there is some technical issue on the insurance side or the office lied about filing an appeal for that 2nd denied claim. The insurance rep told me it was an easy fix and that the office's billing department just need to update that billing info, resubmit, and it should be approved. From May until August of this year, I've called 6 times asking for updates and relaying the message that all they have to do is update their incorrect billing info and resubmit the claim and it should be approved. Everytime I call, I'm met with "The claim was already filed and denied twice so there's not much we can do, but we'll ask the billing department again." I've tried asking for the practice manager and have been told "she's not at her desk but she will call you later" and I never receive that call. All in all, be wary of this place. Since their billing is not done in house, no one at the office can answer specific billing questions and refuse to give contact info for that billing office so you're forced to play telephone with them and their billing department if you ever have an insurance issue.

• Yvette Aguilera★★★★★a month ago

  After years of avoiding the dentist, I can’t believe how much I am looking forward to my next visit. Every single staff member made me feel so at ease, from intake to Dr. Thank you everyone, Gina and Veronica and team, for making this such a pleasant experience. I highly recommend this location, everyone went above and beyond in professionalism and courtesy, not to mention service.

• Alaina Mireles★★★★★3 months ago

  I started coming here many years ago, I believe around 2016-2017. I haven't had any issues what so ever, until about 2 years ago. I've had the same insurance all these years and to my knowledge, it was always accepted by this office. While I was pregnant, I had a filling fall out. I got it fixed with no issues. Doctor says it's a clean break. I don't need X-rays (I'm also into my second trimester and don't want x rays) - it's a quick easy fix. Less than a week later, same filling comes out again, while I'm flossing my teeth. As I talk to someone about making another appointment to get my replacement, I was told that my doctor isn't available that day and as they are the only doctor who accepts my insurance, I have to wait a few more days to get it replaced. UM, WHAT!? I was never notified that this dentist office is now out of my network when I had been coming here for many years, and always using my insurance. Is that not standard practice to notify clients? When UCSD stopped taking my health insurance, I was called, emailed, and sent letters in the mail continuously until the last day they stopped taking my insurance. So yet again, would you believe my filing fell out for a third time! Now I'm ultimately fed up with the quality of the work at this office and I went to another dentist. Maybe a few months later, I received a call asking if I was going to set an appointment for my next cleaning when I told them I would not be returning. I also pointed out that I received a bill asking for more payment for the first filling, that included x-rays, which didn't happen, and I asked for it to be removed. Why would I pay for a service I never received? And I also declined because I was pregnant? Well, as it has been many months after that issue, I still get a bill with the x rays on it. If you want a payment, I need an updated and accurate bill. As an office, please do better.

• Kelsey Nevell★★★★★3 months ago

  Awesome dentist! 🦷 🪥 They make everything feel stress-free even when getting a cavity filled. Everyone is really nice! I went here for 7 years and wish they could be my dentist forever. Would highly recommend!