Affinity Dental Hillcrest

Reviews

4.6 average from 412 reviews

• Mary Lyons★★★★★9 months ago

  I always have a good experience at Affinity. The staff are energetic, kind and I trust them to take good care of me and my teeth. While not crucial to my oral health, I love how they decorate for the holidays. I was here today before Thanksgiving and now I wish I could have scheduled something for Valentine's Day so that I can see what they roll out. Maybe I'll plan a filling or a crown for February. Arnold is a great dental hygienist and Marlena is also really personable and great at her job. I like that they will check in with questions like "doing okay?" and "still doing okay?" It also helps that they really mean it! The office is clean but homey. This means that it doesn't feel antiseptic or sterile. I appreciate that. Having said all this positive stuff, I do miss the old days of (what feels like) a really thorough cleaning. On one hand I'm glad a cleaning only takes 10 minutes (they used to be sooo long!) and I have been assured that a cleaning today is as effective as an old school scrape and pick, but those old cleanings really left you with a feeling that is not duplicated today... but I guess I'm experiencing dental hygiene nostalgia!

• Ron Sanchez★★★★★2 months ago

  I have been going to Affinity Dental for about four years and absolutely love everyone there! They’re friendly and do a fantastic job with my teeth. My dad also enjoyed going there when he lived in San Diego. One of the dental hygienists Arnold and I always talk about food places we enjoy, and we’ve recommended places to check out. I told him to go to An’s Dry Cleaning and Coco & Jules and he told me to check out Kin Len, etc. I always end up talking to the folks who clean my teeth. 😁 Always a great experience when I’m there.

• Abeatrice Jones★★★★★5 months ago

  Today was my first visit to my new dentist, and I generally don’t enjoy going to the dentist. However, I was impressed by their knowledge and concern for my teeth. They identified several issues that my previous dentist, whom I had seen for 10 years, never noticed. They also helped with the insurance paperwork to ensure I get what I’ve paid for. I was pleasantly surprised and excited to have them as my new dentist, and I’m looking forward to working with them. Thank you!

• Vianney Armer★★★★★5 months ago

  At this dental practice, I felt like I was being hustled for money. Every service had a required extra fee to be assessed. When something was not covered by insurance, I was never asked if it was okay to continue with the service. When I spoke up about it, I was made to feel like I was an inconvenience. I was told they would make sure that I was "repeatedly" made aware of the potential costs in the future every time. I did not like that you see different dentists every visit, too. I was seen by three different dentists. I understand that the practice is busy, but if you want to build a strong customer base, why not show consistency with patients. My initial visit took me by surprise. I was made to wait over 15 minutes when I arrived on time. When I did see the dentist, it was 5 minutes at most for his part. I was baffled. I spent the majority of time with the assistants or waiting. The appointment time came out to an hour for an initial visit with no cleaning. Then, I had to make a separate appointment for a cleaning and another for a cavity. If you don't mind like feel like a cog in their wheel of dental services, I say use this practice. The staff is polite and respectful. I personally prefer a more personalized approach to receiving my dentistry services. I also didn't like that I received an email to review with them with the words "Didn't have a good experience? Click this link to contact us directly and we'll do our best to make it right." I understand that you only want positive marketing, but that's falsifying customer satisfaction with the practice. It's pretty difficult to make charging for additional services rendered a better experience after it has occurred.